Kebijakan pengembalian uang

Return and Exchange Policy

At hytelectric, we strive to ensure our customers are satisfied with their purchase. If you are not completely satisfied, we are happy to offer returns and exchanges based on the following terms:

1. Eligibility for Returns & Exchanges

Return Period: We accept returns and exchanges within 30 days of receiving your order. After this period, unfortunately, we are unable to process returns or exchanges.
Condition: Items must be unused, in their original packaging, and in resellable condition. Returns will not be accepted if the product has been damaged, altered, or used.
Proof of Purchase: A receipt or proof of purchase is required to process returns or exchanges.

2. Return Process

To initiate a return or exchange:

Contact our customer service team at [Your Email/Phone Number] to request a return authorization (RA) number.

Once your return is approved, we will provide you with instructions on how to send the product back.

Customers are responsible for shipping costs when returning an item unless the return is due to a defect or an error on our part.

3. Exchanges

If you wish to exchange an item for a different model or size:

The exchange request must be made within the 30-day return window.

The product you are exchanging must be in its original condition.

If there is a price difference between the original and exchanged item, the customer will be required to pay the difference.

4. Refunds

Once your return is received and inspected:

Refunds will be processed to the original payment method.
Please allow 7-10 business days for the refund to appear in your account.
Shipping charges are non-refundable unless the return is due to a defect or mistake on our end.

5. Defective or Damaged Items

If the product you received is defective or damaged:

Contact us immediately within 7 days of receipt.
We will either offer a replacement or refund, depending on the nature of the issue.
 We will cover the return shipping costs for defective or damaged items.

6. Non-Returnable Items

The following items are non-returnable:

Custom or special order products
Products that have been opened or used
Items marked as final sale

If you have any questions about our return or exchange policy, please feel free to contact us at [Your Contact Information].

Thank you for shopping with hytelectric!